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Ticketing & ITSM

IT service management platforms for incident, problem, and change management.

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Freshservice

Paid Recommended

Modern, intuitive IT service management. Incident, problem, change, and asset management with AI-powered automations.

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Jira Service Management

Freemium

Atlassian's ITSM solution. Deep integration with Jira Software for dev-ops collaboration. ITIL-certified processes.

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ServiceNow

Paid

Enterprise-grade ITSM platform. Powerful workflow engine, CMDB, and extensive automation. The standard for large organizations.

ServiceNow →